No upfront payment
You won’t be asked to commit to working with us or asked to pay anything until you have received our full proposal and you are happy with your project.
The online quote you see is the price you pay & we won’t tie you into a contract. You pay for the time you use, not a penny more. You are free to leave with just one month’s notice.
Live in less than 3 hours
Complete our online briefing document and following our immediate callback and your acceptance of our proposal we can be working on your campaign in under 3 hours.
WHICH QUESTIONS ARE WE MOST OFTEN ASKED?
Is there a limit to the number of bolt-on services I can add to my project?
No! Our entire business is built around the simple idea that every client is different. If you choose to outsource more of your online marketing requirements to enable you to focus on your core business strategy then we are flexible enough to support it.
Is there a minimum monthly spend?
No! We have large clients that spend several thousands pounds each month because their projects consist of a wide range of modules, we also have clients who spend a few hundred pounds because they want us to focus on a couple of key activities only.
Your project belongs to you and we encourage you to build it with the modules that you require.
Is there a minimum contract period?
No. We do not believe in tying clients into 12 month contracts, we want our work to speak for itself, it is only the great results we obtain that should keep you as a client, not a contract. All that we ask is that you provide us with a month’s notice of your cancellation so that we have time to assign your employees to other accounts.
When do I pay?
You will not be asked to pay anything upfront.
Once you have used our online tool to complete your brief a member of our team will call you back within 2 business hours (usually within the hour). We will discuss your brief in more detail, ask you any questions we feel are relevant, provide you with answers to any questions you might have and then discuss the next steps. Following the call you will receive our formal proposal via email; there is still no commitment to proceed or to pay anything at this stage.
Once you have reviewed our proposal and you are happy with the services you have chosen and the monthly cost you can approve the document and pay the first month’s fee online using PayPal or debit/credit card.
We will setup your payment to recur every month. If you wish to bring your project to a halt either temporarily or permanently then just let us know and we will stop you payment.
You will never pay for work we haven’t done. Simple.
Can I cancel my project at any point?
Yes of course, you can cancel your project at any time!
We would be sorry to see you go, many of our clients have been with us for 5 years or more and will continue to stay with us for many more years too. If something isn’t working within your project perhaps we can address it and make some changes so that you continue to benefit from our expert services. If we cannot amend your project to suit your requirements then you have the right to cancel it. All that we ask is that you provide us with a month’s notice of your cancellation so that we have time to assign your employees to other accounts.
What if I want to add more bolt-on services later?
No problem at all. This is actually very common with clients who start with just one or two bolt-on services realising the benefits of outsourcing their online marketing to us and then adding more and more.
If at any time you want to discuss the addition of specific services just let us know. We will call you to discuss your requirements and then come back to you immediately with a revision of your original proposal and a new cost. If you are happy to proceed we will amend your recurring payment and start work!
What if I have a completely bespoke task that you don’t offer?
Have we said that flexibility is our key?! If you have a requirement that is not covered by our current range of modules then just let us know. We will discuss it with you and we will add it to your project for you.
How do I remove bolt-on services from my project?
If a specific module is no longer required we can remove it very easily. Just give us a call or drop us an email and we will discuss the issue with you and if we cannot amend the module to suit we will remove it and adjust your payment accordingly.
Is reporting included?
You can contact us at any point to discuss your project and where relevant we will always feed back to you detailing the successes of your project. You won’t be kept in the dark about the work that we are doing, we offer complete transparency and we are only too happy to show the results of our work.
If you require a specific reporting format or perhaps you need specific metrics each week or month for your own management reports then we can assist you in that. We offer a Reporting module which you can bolt-on to your project ensuring that you have specific time allowed to that activity each month. We can build reports for you in order to provide the intelligence you seek or likewise if you have a report format that you need compiling we can work to your template.
Is account management and support included?
As with reporting, we offer complete transparency within each area of our work and if you have any questions or requests we are just an email or phone call away. Account management and customer support underpins everything that we do at Adaptv so this is included in the modules that you choose.
Some of our clients like to have a weekly conference call with us, some like a monthly face-to-face meeting. In order for us to offer this level of account management without it stealing time away from your chosen modules we offer a specific Meetings & Calls module which you can add to your project.
This allows you to, for example, add one hour per week to your project which is specifically for a conference call with your entire team without you losing an hour per week from your SEO budget.
Are you really UK based?
Yes, 100%. In terms of cost we sit between two extremes; on the expensive side we have the large traditional agencies who recoup their high operational costs through charging their clients more. On the cheap side you can opt for freelancers based predominantly in Eastern Europe and India who’s operational costs are very low and as such they can afford to charge less.
We believe that the cheap option is less than ideal when you are outsourcing the valuable task of marketing your business online. Language barriers and cultural differences can cause difficulties in communication between you and your freelancer. Likewise the work that they create (which is mostly customer facing) reflects your brand and requires an expert knowledge of your market and customers, something that is impossible to do to a good standard from an office in Delhi or Bucharest.
Every business needs to work to budgets and employing staff to handle your online marketing projects can be very costly. Outsourcing your project to a large flashy traditional agency will cost even more whilst handing your project to a cheap non-native English speaking freelancer will not gain the results you want. Adaptv is the perfect solution. We are based in the UK, our staff are all English and we have all worked for large flash agencies and big brands in the past. At the same time our focus on the fundamental aspects of successful project delivery allow us to keep our costs extremely low.